Users repeatedly ridiculed: HP should be the "little strong" apology - Hewlett-Packard, Notebook-IT industry
Serious damage to the reputation of small strong family! No way! I am not a vegetarian! Wang Yuntao / Comics
Xiaoqiang with Notebook Something of that Recently, in Under the pressure of high prices, Xiaoqiang (cockroaches) were forced from the kitchen and garbage, etc., to move to smaller space within the HP notebook, "dwelling." CCTV 3 this year? 15 party, the face appears black notebook, Huaping, high temperature and can not start and so on, Hewlett-Packard Customer Experience Management Commissioner explained that, because failure dormitory cockroach thriller, "None of us can not resolve. " Hewlett-Packard's explanation, was a mockery of their users, users who have made, please Hewlett-Packard to apologize to the University hostel to Xiaoqiang apology.
Yesterday, Hewlett-Packard media briefing held in Beijing, Zhang Yongli, vice president of HP's global apologized to consumers and promised to solve the problem for each consumer.
Latest HP apology And promised to solve the problem HP computer models of individual quality and maintenance problems were revealed, yesterday, Hewlett-Packard media briefing held in Beijing, Zhang Yongli, vice president of HP's global commitment on behalf of Hewlett-Packard: for each consumer to solve the problem.
Exchange meetings, the Yongli first apologized to consumers and promised that HP has always insisted on the user's interests first. Zhang Yongli, said after the incident, Hewlett-Packard conducted a quick survey and found the problem. Chasing the HP difference between policy and implementation in all inconvenience caused to the user solemn apology. He said, HP will redouble efforts to ensure its service policies and regulations within the company and three bags of mainland China more than 450 authorized service outlets to carry out and implement uniform.
It is reported that in the next 30 days, HP will conduct a comprehensive restructuring plan in order to properly protect the interests of service users. Hewlett-Packard said it had quality problems for the computer, Hewlett-Packard will be based on three bags of law to provide aircraft maintenance and retirement.
Network Reaction Taobao shelves Two HP notebooks Reporter yesterday learned that HP notebook quality issues came to light, Taobao standing quality of its weekly report, issued the "3? 15 consumer safety and warning," and made clear that the shelves will be fully Taobao HP DV 2000, V3000 two models Notebook . Taobao release of security alerts
article pointed out that because HP DV2000, V3000 laptop two models there are serious quality problems, in order to safeguard the legitimate rights and interests of consumers, Taobao will be full shelves. Under the same overall frame, there are exposed, "alkaline magic water."
Media Alleged discrimination against Chinese consumers HP According to "Chutian Metropolis Daily" reported that after-sales service, the HP treatment of Chinese and foreign consumers are different. The company has extended warranty coverage offered by small models, and the implementation of the place is not enough; in the United States, Hewlett-Packard for more models to provide extended warranty services to consumers, while also providing freight compensation.
In fact, HP had had the problem or part of the recall laptop precedent. In 2004, Hewlett-Packard in the worldwide recall of about 90 million notebook computers, the implementation issues for customers free replacement parts; 2009, HP's worldwide voluntary recall and replacement of certain notebook models Battery To a total of 203,000.
Worth noting that more than twice the recall are Hewlett-Packard by the foreign media after the measures taken in the Chinese market, many consumers said they go to fight dozens of customer service calls, received or "can not be determined can recall "answer.
This HP laptop quality litigation is responsible for public interest lawyers said they submitted to the AQSIQ administrative claim was clearly pointed out that HP's alleged discrimination against the Chinese consumer discriminatory.
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